Frequently Asked Questions
Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you a quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in the cancellation of your appointment and the full loss of your deposit or pre-paid voucher.
New Client Appointments
New clients are asked to please arrive 10 - 15 minutes prior to your appointment to allow time for completing consent forms, other paperwork, using the restroom, etc. There is no need to arrive much sooner than that. A short initial consultation has been worked into your initial appointment time.
ALL deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you need to cancel your esthetic appointment, we ask that you please contact us 48 hours in advance of your scheduled time to give us enough time to place another client in that time slot. This policy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Clients arriving more than 15 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the treatment.
Cancel or Reschedule An Appointment
Cancellations or appointment rescheduling requests via social media, email or text message WILL NOT be accepted. We are simply not online consistently enough to always see those messages, therefore we cannot accept it.
Reception Area Policy
Please respect the tranquility of other spa guests and refrain from phone conversations or otherwise loud noises that may disrupt others in the studio.
Gift Certificate / Gift Card Policy
Skin By April Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities. Gift Certificates and Gift Cards can be redeemed for esthetic treatments and retail products only.
Because our studio is limited to elective esthetic treatments, we do not bill insurance. We accept Cash, Credit Cards, Debit Cards and Skin By April Gift Cards ONLY. We do not accept personal checks.
Prices and Promotions
We are committed to continuously expanding our services to ensure we bring you the latest and greatest treatments and beauty technology. Although we make every effort to keep our website, social media pages, and studio menu updated accordingly, please note that prices, treatments, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.
Gratuities are at your discretion, and are always appreciated by your practitioners. The industry standard is between 15 - 20% of the full cost of each individual service, and what you give should depend on your level of satisfaction.
We DO NOT offered refunds on services rendered. Esthetic results are quite variable from person to person and while we do our best to achieve the desired results it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.
Refer a new client to our studio and receive a $20 service credit towards any treatment after the referred New Client's first treatment is complete. You must use your credit within six months. Referral credits may be combined to be used to pay for a treatment in full. There is no cash value associated with this credit to your account as it can only be applied toward a service. Referral credits cannot be used to purchase retail items.
Treatment Series Expiration
Treatment series and treatment packages must be used within 6 months of the date of purchase or they will expire. No services or refunds will be given after the expiration date.
We will be honest in all our dealings with you as our trusted client. Esthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therfore payments are made for treatments to be performed - not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Skin By April Acne Care Program
Skin By April offers a clear-skin system that will have your acne under control typically between three to four months, depending on your type of acne and its severity. We combine the power of a clinical-grade home-care regimen that is customized for your type of acne, with a series of twice-monthly in-office treatments. You will also learn about other aggravating factors that cause break outs, including foods, medications, cosmetics, stress, and common ingredients in skin care formulations that might be clogging your pores (even professional and prescription products).
Skin By April Monthly Membership Program
Skin by April offers a savings program for those clients seeking to achieve and maintain long-term results. With our new Monthly Membership Program, you choose the tier level that best fits your needs and budget, enroll for only 6 months, and receive a comprehensive treatment of choice each month. Each tier also consists of bonus discounts on products and additional studio treatments, exclusive event invitations, exclusive offers, giveaways and more.
Personal belongings are the full responsibility of the studio guest and should be kept in your possession at all times. Skin By April is not responsible for lost or damaged items.
Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help!
We absolutely adore and appreciate our clients, and consider those relationshps confidential. We will never use your name, image, video, photograph, etc without your expressed verbal or written permission. Also, please be advised that we reserve the right to refuse to provide service at any time, to anyone, for any reason.
Schedule An Appointment
To make an appointment, please select the Book Online tab above, or call us directly at 314-403-0349. Upon scheduling your appointment, using either method, you will be asked to use a credit card to either pay your initial treatment deposit or to simply guarantee the appointment.
Please plan for babysitting before scheduling your appointment. GUESTS and SMALL CHILDREN are NOT ALLOWED to wait inside of the studio while you are receiving your treatment. Lack of planning ahead is not an acceptable excuse for missing your appointment, and a fee may still be assessed, or it may result in the loss of your initial deposit.
Facial Appointment Preparation
We ask that first-time facial clients prepare for their upcoming appointment by not waxing or threading for 3 - 5 days prior, and by not shaving and stopping the use of all active facial products for at least 2 days prior to your appointment unless otherwise instructed. Active facial products consist of the following:
Body Contouring Appointment Preparation
We ask that body contouring clients arrive to their appointment after having been freshly showered for the day. For best results, eat a light meal and drink plenty of water before receiving treatment.
Sudatonic Appointment Preparation
To best prepare for your upcoming Sudatonic Far-Infrared Inch-Loss appointment, please do the following:
Lash Extension / Lash Lift Appointment Preparation
We ask that Lash Extension / Lash Lift clients arrive for their appointments without any eye makeup on. That means that no eyeliner, mascara, or eye shadow should be worn. All clients arriving for these services wearing any of the above will be provided with an eye makeup remover and asked to fully clean their eye area in the restoom prior to seeing the esthetician.
Please be advised that our scheduling policy has changed, in that now (as of 01/01/18) we require a deposit before new appointments can be added to our calendar. The deposit amount is now $50 for any service priced at $50 or more, and the entire cost of service will be required for any service priced at $49 or less. ALL initial deposits are NON-REFUNDABLE and NON-TRANFERABLE, meaning that, if the need arises to cancel or reschedule your appointment, you will be required to pay an additional deposit to do so. Therefore, please ONLY schedule appointments with us if you are absolutely sure that you will be able to make your appointment. Exceptions to this rule will not be granted at any time, to anyone.